FAQ’s Client Rights:
Do you want to contact the Client Rights officer at MHMRTC?
Dial 817-569-4429 or the complaint line 817-569-4367 or 1-888-636-6344.
Do you want to report physical, emotional abuse or exploitation of a client?
Call 1-800-647-7418 (Texas Department of Protective and Regulatory Services)
Do you want a copy of the MHMRTC Handbook of Client Rights and Responsibilities?
Your service provider must provide a handbook for you when you first enter into
the program and each time that you request one.
Are you looking for assistance outside of the MHMRTC system?
You might want to contact the Mental Health Association at 817-335-5405, or you
might want to contact The Association of Retarded Citizens (ARC) at 817-877-1474.
For assistance with advocacy throughout the state of Texas you can call Advocacy,
Inc. at 1-800-880-2884.
There are state and Federal laws to protect you. You can find out about these laws
by contacting the agencies listed above.
FAQ’s Consumer Affairs:
What is TIMA?
TIMA (Texas Implementation Medication Algorithms) is a major initiative of Texas
Department of Mental Health Mental Retardation (TDMHMR) in collaboration with Texas
academic institutions. TIMA’s goal is to increase the quality and consistency of
medication treatment for people who have a major mental illness.
What is the TIMA Patient and Family Education component?
The TIMA Patient and Family Education component includes peer support group education.
One course offered in these peer support groups is C2C (Consumer-to-Consumer). C2C
is a six-session course that covers mental illness topics such as signs and symptoms,
types of medications, medication benefits and side effects, and ways of coping with
the illness.
Where is the Consumer-to-Consumer Education (C2C) course being held?
C2C is being given at several locations at Mental Health Mental Retardation of Tarrant
County for our clients. However, the public may attend the C2C course hosted by
“Diamond Mind,” a local chapter of Texas Mental Health Consumers. The Diamond Mind
C2C group will begin in February 2002. Please call Office of Consumer Affairs at
(817) 569-4507 for more information.
How can I become a peer facilitator for C2C?
Train-the-Trainer sessions can be arranged through Office of Consumer Affairs at
(817) 569-4507. We work directly with Texas Department of Mental Health Mental Retardation
to implement these consumer-training sessions.