This program provides mental health emergency support 24-hours a day, 365 days a
year and is the first point of contact to begin eligibility assessment by calling:
- 817-335-3022
- Toll free: 1-800-866-2465
- TTY-TDD number for Hearing Impaired: 817-569-4488
Staff provide support and help connect callers to emergency services if needed including:
- Contacting the caller's MHMRTC psychiatrist and/or the caller's service coordinator
for assistance
- Involving 911 services if the caller is dangerous to self or others
- Arranging an assessment by Eligibility Determination staff for callers new to MHMRTC
services
- Emergency assessment by licensed staff may occur at a clinic or a community location
depending upon the caller's needs. People who need brief treatment to help them
stabilize may receive one to four sessions of therapy. Further need for therapy
will be referred to a long-term service
- Routine eligibility appointments are available within 14 days or sooner if clinically
indicated. At the conclusion of that appointment, an appointment is made for eligible
individuals to see a doctor.