There is a waiting list for some non-emergency services. Some programs are limited in the number of people that can be served. These programs maintain waiting lists which are prioritized based on clinical need.

Routine eligibility appointments are available within 14 days or sooner if clinically indicated. At the conclusion of that appointment, an appointment is made for eligible individuals to see a doctor.

Visits with the doctor are scheduled after an applicant's needs are assessed and the person is found to be eligible for services and in need of treatment.

Each person requesting services is assessed regarding their ability to pay. Fees are calculated based on a sliding scale. In some cases, no fee is assessed. Patients who have third party coverage for care such as Medicaid are expected to use their benefits.

The cost of medications is included in the assessment of a person's ability to pay. Medications are provided at no cost if the assessment indicates that the person has no ability to pay.

Consumers are provided a choice of service providers and locations when possible.

The screener will ask if caller is a current client, if so the client is told to contact their caseworker. If not a client, the individual is given the number to Department of Human Services, as this is the first step in applying for Social Security Income.

You can call the I-CARE Call Center (formerly called Crisis Line) 24 hours day/365 days a year.

Mental retardation occurs before age 18 with an IQ of 70 or below. Mental illness can occur at any time and may be attributed to a chemical, biological, or environmental change in the person.

The screener determines what type of crisis the individual is experiencing and makes the appropriate referral based on this.